Payment and Refund Policy

Last updated on 29 October 2026.

Scope of the Policy and Covered Services

This Payment and Refund Policy applies to all purchases of courses, training modules, and related services offered through glamzelo. These include professional instruction in video operation, live signal management, content distribution, camera work, and the creation of high-quality feeds for news and broadcasting. The policy covers both one-time course purchases and any subscription-based access to ongoing training materials. It governs transactions made by customers located in the United Kingdom and explains the terms under which payments are accepted, contracts are formed, and refunds may be granted. Customers should read this policy carefully before completing any purchase, as it forms part of the contractual relationship with glamzelo.

Prices, Currencies, Taxes and Additional Charges

All prices displayed on the website are in British Pounds Sterling (GBP) and include value added tax (VAT) at the prevailing rate unless otherwise stated. Additional charges may apply for optional extras such as extended access periods, certification fees, or supplementary practical workshops. glamzelo reserves the right to adjust prices at any time, but changes will not affect orders already confirmed. Customers are responsible for any currency conversion fees imposed by their payment provider when paying from outside the United Kingdom. No hidden fees are added after checkout, and the final total is shown clearly before payment authorisation.

Accepted Payment Methods, Authorisation and Security

glamzelo accepts major credit and debit cards, bank transfers, and approved digital wallets. All payments are processed through secure third-party gateways that comply with PCI DSS standards. Payment authorisation occurs immediately upon submission of order details. In cases of suspected fraud or declined transactions, the order will be held until verification is complete. Customers may be required to provide additional identification for high-value purchases. glamzelo does not store full card details and relies on encrypted tokenisation for recurring payments where subscriptions are involved.

Order Confirmation, Contract Formation and Booking Process

A contract is formed only when glamzelo sends an order confirmation email following successful payment. This confirmation includes course access details, start dates if applicable, and a summary of the purchased items. Until this email is received, no binding agreement exists. For live or scheduled services such as practical camera sessions, bookings are confirmed only after payment clears. Customers should retain the confirmation email as proof of purchase. Access to digital course content is granted electronically within one business day of confirmation.

Cancellation Rights and Applicable Periods

Under the Consumer Contracts Regulations 2013, customers in the United Kingdom generally have a 14-day cooling-off period to cancel distance contracts. This period begins on the date the confirmation email is received. Cancellation within this window entitles the customer to a full refund, provided no substantial portion of the digital content has been accessed or downloaded. For services scheduled to begin within the cooling-off period, explicit consent to commence early may limit cancellation rights. Customers must notify glamzelo in writing to exercise cancellation.

Refund Eligibility, Exclusions and Non-Refundable Items

Refunds are available for unused digital courses if requested within the 14-day cooling-off period and before significant access occurs. Once course materials have been substantially viewed or downloaded, eligibility ends. Non-refundable items include completed certification assessments, customised training packages, and promotional bundles where discounts were applied. Refunds are not granted for changes of mind after the cooling-off period or for failure to meet personal learning expectations. Special consideration may be given in cases of technical faults preventing access, subject to verification.

Step-by-Step Procedure to Request a Refund

To request a refund, customers must email [email protected] with the subject line "Refund Request" and include their order number, full name, and reason for the request. Supporting evidence such as screenshots of access issues should be attached where relevant. Requests are acknowledged within two business days. glamzelo may ask for further details or clarification before processing. All refund requests must be made directly by the purchasing customer; third-party requests are not accepted.

Inspection, Approval, Rejection and Notification of Decisions

Upon receipt of a refund request, glamzelo reviews the account activity to confirm eligibility. This inspection typically takes up to five business days. Customers are notified of the decision by email, stating whether the refund is approved, partially approved, or rejected with reasons. Rejected requests include guidance on any remaining options, such as contacting consumer protection bodies. Approved refunds proceed to the next stage without further action from the customer.

Refund Method, Processing Time and Receipt of Funds

Refunds are issued to the original payment method used at purchase. Processing through payment providers usually takes between five and ten business days, although bank transfers may require up to fourteen days. Customers receive a confirmation email once the refund has been initiated. glamzelo is not responsible for delays caused by the customer's bank or card issuer. If funds do not appear within the expected timeframe, customers should contact [email protected] for assistance.

Special Rules for Digital Content, Subscriptions and Promotional Offers

Digital courses are treated as digital content under UK law. Once download or streaming begins, the right to cancel may be lost if the customer has given prior consent. Subscriptions renew automatically unless cancelled before the renewal date. Promotional offers are subject to their own terms, and refunds on discounted purchases are calculated on the amount actually paid. Access to live sessions included in a course package follows separate scheduling rules and may not be rescheduled without notice.

Failed Payments, Duplicate Charges, Chargebacks and Suspected Fraud

Failed payments result in immediate suspension of access until resolved. Duplicate charges are investigated and refunded automatically upon detection. Chargebacks are treated seriously; glamzelo will provide evidence of delivery to defend legitimate claims. Suspected fraudulent activity leads to account suspension and reporting to relevant authorities. Customers experiencing payment errors should contact 020 7432 5955 promptly for resolution.

Mandatory Consumer Rights That Cannot Be Excluded

This policy does not affect statutory rights under the Consumer Rights Act 2015, UK GDPR, or the Consumer Contracts Regulations. Customers retain the right to claim for faulty services or goods not as described. Any attempt to exclude these rights is void. Disputes may be referred to alternative dispute resolution or the courts of England and Wales.

Contact Route, Policy Changes and Further Information

For questions about this policy or to raise concerns, contact glamzelo via the details on the Contacts page or by writing to BT Tower, 60 Cleveland Street, London W1T 4JZ. glamzelo may update this policy periodically to reflect legal changes; the current version will always be posted on the website. Continued use of services after updates constitutes acceptance of the revised terms.