Privacy Policy

Last updated: 29 October 2026

Who we are and our role as data controller

glamzelo operates this website as the data controller under UK data protection law. We determine the purposes and means of processing personal data collected through the site and our services relating to professional video operations, live signal management, content distribution, camera work and the creation of high-quality media feeds for news and broadcasting. Our registered address is BT Tower, 60 Cleveland Street, London W1T 4JZ. For any queries about this notice please contact us using the details provided on our Contacts page or by emailing [email protected] or telephoning 020 7432 5955.

Scope of this notice

This privacy notice applies to all visitors to our website, users of our contact form and anyone whose personal data we process in connection with our commercial activities in the United Kingdom. It does not cover third-party websites that may be linked from our pages or services we provide under separate contracts with broadcasting clients.

Categories of personal data and sources

We collect personal data directly from you when you complete our contact form or correspond with us. This may include your name, email address, telephone number, job title, organisation and any message content you supply. We also obtain technical data such as IP address, browser type, device identifiers and usage information through cookies and server logs. No data is obtained from publicly available sources or third-party brokers for marketing purposes.

Purposes of processing and legal bases

We process personal data for the following purposes, each with its own legal basis under UK GDPR: to respond to enquiries submitted via the contact form (legitimate interests or consent where appropriate); to manage and deliver our media-feed services under contract; to comply with legal obligations such as record-keeping and anti-money-laundering checks; to improve website performance and security (legitimate interests); and to send service-related updates where you have not opted out (legitimate interests). Direct marketing emails are sent only with your prior consent.

Requirement to provide data and consequences

Providing personal data through the contact form is voluntary. If you choose not to supply required fields we may be unable to respond to your enquiry or provide the requested information about our broadcasting services. Technical data collected automatically cannot be refused without disabling essential site functions.

Cookies and similar technologies

We use cookies and similar technologies to enable core website functionality, analyse usage and remember preferences. Details of the specific cookies employed, their purposes and your choices for managing them are set out in our separate Cookie Policy, which is accessible via the site-wide cookie banner and footer.

Processors, recipients and legal disclosures

We engage carefully selected processors including website hosting providers, email delivery services and analytics platforms. These processors act only on our documented instructions and are bound by appropriate contracts. We may disclose personal data where required by law, court order or regulatory authority, or to protect our rights and the safety of users.

International transfers

Some of our processors are located outside the United Kingdom. Where personal data is transferred to countries without an adequacy decision we rely on appropriate safeguards such as UK-approved standard contractual clauses or binding corporate rules to ensure an equivalent level of protection.

Retention of personal data

Contact-form data is retained for up to two years after the last interaction to allow follow-up and service improvement. Technical logs are kept for twelve months for security and analytics purposes. Data required for contractual or legal obligations is retained for the longer period necessary to meet those requirements, after which it is securely deleted or anonymised.

Security and data minimisation

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss or alteration. These include encryption in transit, access controls and regular security reviews. We collect only the minimum data necessary for the stated purposes and do not make absolute guarantees regarding security.

Your data protection rights

Under UK GDPR you have the right to access, rectification, erasure, restriction of processing, data portability and objection to processing. You may also request that we cease processing based on legitimate interests. To exercise any of these rights please contact us at [email protected] or via the form on our Contacts page, providing sufficient information to verify your identity.

Withdrawing consent and objecting to marketing

Where processing relies on consent you may withdraw that consent at any time by contacting us or using the unsubscribe link in any marketing email. You have an absolute right to object to direct marketing and to any profiling we undertake for that purpose.

Right to complain to the supervisory authority

If you believe we have not handled your personal data in accordance with the law you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority. Contact details and guidance are available on the ICO website.

Children and age restrictions

Our website and services are directed at professional users in the broadcasting and media industry. We do not knowingly collect personal data from children under the age of 18. If we become aware that we have collected such data we will delete it promptly.

Automated decision-making and profiling

We do not engage in automated decision-making or profiling that produces legal or similarly significant effects on individuals.

Changes to this policy

We may update this privacy notice from time to time to reflect changes in law, technology or our business practices. The current version will always be posted on this page with the last-updated date shown at the top. Continued use of the site after any update constitutes acceptance of the revised notice.